Consumer Law
The most common reason consumers lose rights is not knowing the time limits and the proper forum. The right route between arbitration committee, mediation and consumer court is settled at the start.
6502 s.K.
What we handle
- Delivery and defect disputes in off-plan residential sales
- Remedies for defective goods and services
- Distance contracts and the right of withdrawal
- Timeshare and package tour contracts
- Subscription and financial service disputes
- Defence of sellers and providers
How it works
- 01AssessmentReview of contract, invoices and correspondence; time limits.
- 02ForumChoosing arbitration committee, mediation or court.
- 03MediationMandatory mediation above the monetary threshold.
- 04LitigationConsumer court and appeal.
Related appellate rulings
- Consumer · Yargıtay 3. Hukuk Dairesi
What is the consumer’s right of withdrawal?
Consumers may withdraw from distance and timeshare-type contracts within fourteen days without reason or penalty. No payment may be taken during the withdrawal period, and any sum taken must be refunded at once.
- Consumer · Yargıtay 3. Hukuk Dairesi
What rights does a consumer have for a defective product?
For defective goods the consumer may choose rescission with a refund, replacement, a price reduction or free repair. Against a producer or importer only repair or replacement is available.
Let us review your matter
In the first meeting we go through your documents, time limits and options together.